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EV0463

Young minds speak: closing the early intervention gap with AI-based infrastructure and participatory design—a Danish pilot

YOUNG MIND SPEAKS: BRIDGING THE EARLY INTERVENTION GAP THROUGH AI-DRIVEN NARRATIVE SYNTHESIS AND PARTICIPATORY DESIGN

A pilot test of an AI-based digital platform co-designed with young people showed that they need not only emotional support but also practical assistance and safe signposting to local resources.

The study aims to develop and validate a digital platform where young people aged 12 to 25 in Denmark can express their distress, make sense of it, and receive culturally sensitive signposting to local resources in an empathetic environment. The rationale cites findings that 25% of people aged 16 to 24 in Denmark report high stress, 31% of referrals to child and adolescent mental health services (CAMHS) are rejected—some on the grounds that the young person is not ill enough—and 24% of those aged 15 to 30 feel they have no one to talk to when stressed. The method comprises three stages: interviews with 8 young people, including a youth support worker, young people with lived experience, and people who do not use AI (n = 8 interviews); a prototype co-designed based on the interview themes; and a pilot test involving 5 young people and 1 parent. The co-design findings suggest that a successful AI chatbot for young people's well-being should offer practical as well as emotional support (most young people's concerns are social and environmental), be safe and concrete (validate emotions without providing unsupervised advice), and be culturally appropriate, going beyond generic responses to connect users with community-based support. In the pilot test, 1 of the 5 users did not find the application helpful, while most described the experience as calm and straightforward, found it easy to start the conversation, and valued the direct link to support. The poster also highlights that young people are increasingly turning to unsupervised AI chatbots to cope with loneliness and distress, raising concerns about the risk of harm and misinformation resulting from AI hallucinations, the risk of dependency, and the lack of an appropriate referral pathway when needed. The conclusion states that young people would prefer a platform that offers connections to practical assistance rather than emotional support alone, and that an appropriate, user-designed digital intervention could give young people in Denmark access to support for everyday distress.

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